NHS Pharmacy First

Get help from your pharmacist without needing a GP appointment for certain common conditions

Through the NHS Pharmacy First service, our pharmacists can assess certain common conditions and, where clinically appropriate, provide advice and treatment.

What can Pharmacy First help with?

Pharmacy First covers seven common conditions. The age requirements vary depending on the condition.

Earache

Children aged 1–17 years

Assessment of ear pain (acute otitis media).

Eligibility & exclusions

  • Child is aged 1 to 17 years
  • Child has not had recurrent acute otitis media (ear infection) — 3+ in 6 months, or 4+ in 12 months
  • Patient is not pregnant and under 16
Book Ear Infection Consultation

Sore throat

People aged 5 years and over

Assessment of a painful or inflamed throat.

Eligibility & exclusions

  • Patient is aged 5 years or over
  • Patient not pregnant and is under 16
  • Patient not immunosuppressed
Book Sore Throat Consultation

Sinusitis

People aged 12 years and over

Blocked nose, facial pain or pressure.

Eligibility & exclusions

  • Patient is aged 12 years or over
  • Patient not immunosuppressed
  • Symptoms have not lasted more than 12 weeks
  • Patient not pregnant and is under 16
Book Sinusitis Consultation

Infected insect bites

People aged 1 year and over

Bites that look infected — redness, swelling or warmth.

Eligibility & exclusions

  • Patient is aged 1 year or over
  • Patient not pregnant and is under 16
  • At least 48 hours have passed since the bite/sting
Book Insect Bite Consultation

Impetigo

People aged 1 year and over

A contagious skin infection with crusty sores.

Eligibility & exclusions

  • Patient is aged 1 year or over
  • Rash is not bullous (not large fluid-filled blisters)
  • This is not recurrent impetigo (2+ episodes in same year)
  • Patient not pregnant and is under 16
  • Patient not immunosuppressed with widespread infection
Book Impetigo Consultation

Shingles

Adults aged 18 years and over

A painful rash, usually on one side of the body.

Eligibility & exclusions

  • Patient is aged 18 or over
  • Patient is not pregnant
Book Shingles Consultation

Uncomplicated urinary tract infection (UTI)

Women aged 16–64 years

Symptoms such as burning when passing urine.

Eligibility & exclusions

  • I am female and aged 16 to 64
  • I do not have diabetes
  • I am not pregnant or possibly pregnant
  • I do not have a urinary catheter
  • I have not had recurrent UTI (2 in 6 months or 3 in 12 months)
  • I am not immunosuppressed (chemo, transplant meds, high-dose steroids, etc.)
Book UTI Consultation

How does Pharmacy First work?

  1. 1

    Tell us what's wrong

    Tell our pharmacy team about your symptoms and the condition you need help with.

  2. 2

    Book your consultation

    Book a Pharmacy First consultation through our website.

  3. 3

    Speak to our pharmacist

    Our pharmacist will ask about your symptoms, medical history and medicines and assess whether Pharmacy First is appropriate.

  4. 4

    Get advice or treatment

    Where clinically appropriate, the pharmacist can provide advice and treatment. If you need further medical attention, we will advise you on the appropriate next step.

Do I need to see my GP first?

For eligible Pharmacy First conditions, you can access the service directly through a participating pharmacy. You do not necessarily need to see your GP first.

Our pharmacist will assess your symptoms and decide whether Pharmacy First is appropriate. If another healthcare service is more suitable, we will advise you on the next step.

Who can use Pharmacy First?

Eligibility depends on:

  • The condition
  • The patient's age
  • The clinical assessment
  • NHS Pharmacy First service requirements

What happens during my consultation?

  • Our pharmacist will ask you about your symptoms, how long you have had them, your medical history and any medicines you take.
  • They will assess your symptoms using the relevant Pharmacy First clinical pathway.
  • If treatment is appropriate, the pharmacist can provide treatment in line with the NHS service requirements.
  • If your symptoms require further assessment or treatment elsewhere, we will advise or refer you to the appropriate healthcare service.

Why choose Wallis Jones Pharmacy?

Speak directly with a pharmacist

Convenient local pharmacy service

Private consultation available

NHS service for eligible patients

No GP appointment required for eligible conditions

Advice and treatment where clinically appropriate

Could Pharmacy First help you?

If you have one of the conditions covered by Pharmacy First, our pharmacist may be able to help.

Book a Pharmacy First consultation

Information on this page is reviewed regularly and updated in line with current NHS Pharmacy First requirements.